Know which tickets are about to breach their SLA
Import tickets from your helpdesk, apply each client’s SLA policy and business hours, and follow every deadline on a single board. Then prove what you delivered.
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Breached · −1h 20m
#4821 · VPN not connecting
Acme Lda · Resolution
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At risk · 35m
#4825 · Printer offline
Nova Clínica · Response
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On track · 6h
#4830 · New starter laptop
Porto Legal · Resolution
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Paused
#4818 · Email signature
Acme Lda · Waiting on client
How it works
From a spreadsheet export to a clear answer
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1
Import
Upload your helpdesk export and map the columns once. Re-importing updates existing tickets instead of duplicating them.
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2
Apply policies
Each client gets an SLA policy with response and resolution targets per priority, measured in their business hours.
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3
Act and prove
Work the tickets closest to breaching, then show clients exactly what was met and what was missed.
Features
Everything you need to keep promises
Flexible imports
Import CSV exports with saved column mappings, or let your helpdesk send tickets live through a webhook.
Business-hours deadlines
Deadlines respect working hours, weekends and holidays, and recalculate when anything changes.
Per-client SLA policies
Different targets for each priority and each client, all in one place.
Early warnings
Tickets move to “at risk” before the deadline, so you can act while there is still time.
Fair pause handling
The clock stops while you wait on the client, so they never count against you.
Proof of performance
A clear record of met and missed targets per client, ready for your next review.
SLA states
One glance, six answers
On track
Plenty of time before the deadline.
At risk
The deadline is close. Time to act.
Breached
The deadline has passed on an open ticket.
Paused
Waiting on the client. The clock is stopped.
Met
Delivered within the target.
Missed
Resolved after the target. Now on record.
Pricing
Priced by the size of your support team
Every plan starts with a free 30-day pilot on your own data. Prices exclude VAT.
Starter
Up to 3 support agents · first year only
- Up to 3 clients
- Unlimited Metproof users: invite your whole team
- CSV import with saved mappings
- Live board with early warnings
- Email alerts when a ticket is at risk or breached
- Monthly client report as a PDF with your logo and colours
Team
Most teamsUp to 10 support agents · first year only
- Up to 15 clients
- Everything in Starter
- Webhook: your helpdesk sends tickets live
- Alerts in Slack and Microsoft Teams
- Breach, agent and volume reports
- Quarterly client summary
- Service credits in client reports
Business
Up to 30 support agents · first year only
- Unlimited clients
- Everything in Team
- Priority support
Custom
30+ support agents · first year only
- Unlimited Metproof users
- Native connectors for your helpdesk, on request
- Hosting in the EU on request
- Agreed support hours
What client SLA reports cost today, per month
5 agents · example figuresMetproof works alongside your helpdesk, so the comparison is with the other ways of getting client SLA reports: doing them by hand, paying your helpdesk for its reporting tier, or Handover, the closest product.
Competitor prices are approximate list prices converted to euro and may have changed. The manual figure is an example; replace it with your own hours.
Optional setup, €300–800 once: we connect your helpdesk by webhook and set up SLA rules per client.
Stop guessing. Start proving.
Bring your tickets in and see where every SLA stands in minutes.