Subprocessors
These are the entities we use to process personal data on behalf of our customers. All of them process data inside the European Economic Area unless stated otherwise.
| Entity | Service | Location | Data it can access |
|---|---|---|---|
| Hetzner Online GmbH | Hosting server and backup storage (Storage Box) | Germany | All application data; backups are encrypted before upload |
| WebTuga | Sending email: reports, SLA alerts, account verification | Portugal | Recipient email addresses and the content of the emails (clients, ticket numbers and, if imported, titles) |
Slack and Microsoft Teams
If the Customer connects alerts to a Slack or Microsoft Teams channel, the alerts (end client, ticket number, priority and state, and the title only if the Customer allows it) are sent, on the Customer's instruction, to the Customer's own account with those services. Those providers are the Customer's own suppliers, not sub-processors of the Provider.
Payments
Stripe Payments Europe, Ltd. (Ireland (EU)) processes subscription payments. It receives no ticket data. It handles the customer's billing and payment data under its own privacy policy.
Changes
We notify account holders by email at least 30 days before adding or replacing a subprocessor. Anyone who disagrees can object within that period, as set out in the data processing agreement.